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Explaining Bad Service So Even A Corporate Jackass Can Understand…
Unless distilled into bullet form and supplemented by graphs and matrixes, the average corporate executive can not even being to feel this human emotion called ’empathy’ for their customers. Tom Farmer...
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Google Adds Presentations To Documents
Need some free presentation software? Google announced today that they’re added presentations to their free document suite. Yay, free sh*t. From the Official Google Blog: Starting today, presentations...
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The Internet Preserves Your Shame Like A Fly In Amber
Here is another slide from my recent powerpoint where I tried to convince a room full of marketing guys why you should tell the truth. This fly is your company’s shameful behavior. Around it is amber....
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How Robots Are Killing Customer Service
Here is the live audio and powerpoint from a recent presentation I gave called, “The 5 Things Your Customers Aren’t Telling You.” This is number 3, “Stop Hiding Behind Walls Of Robots.” It’s all about...
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Powerpoint By Pissed Comcast Employee Reveals They Know Exactly How Much They...
It’s no secret to Consumerist readers that Comcast’s outsourced techs are often late, rude and incompetent, and that calling customer service is more akin to improving dialogue in a Beckett play, but...
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Do You Suffer From CLH? (Consumer Learned Helplessness)
Did you know that you can learn to be helpless? These days, a lot of people are showing signs of a new disease called CLH, or Consumer Learned Helplessness. Here’s how it works. An experiment by Martin...
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